NHS: National Handout of Surgeon Simulator 2 FAQ

NHS: National Handout of Surgeon Simulator 2  is an initiative from Bossa Studios that aims to give people working in the NHS a chance to get a free copy of Surgeon Simulator 2, playable using the Epic Game Launcher on PC.

HOW DOES IT WORK?

NHS workers who have an nhs.uk, nhs.net, scot.nhs.uk, wales.nhs.uk or England.nhs.uk email address can get the free game in the following way:

1. Head to NHS.SURGEONSIM.COM and put your email address into the login box
2. Go to your email inbox and verify your email address
3. Click the link in the email to Enter Giveaway
4. Click the button to confirm you want a game code for Epic Game Store
5. You’ll then be able to access a voucher code for the game, which you can redeem on your PC at the Epic Games Store.

Remember, you can only use a code once. So the moment you’ve used it, you won’t be able to activate it again.

If you’ve got a different official NHS email address that doesn’t feature one of the domains listed above, please go to https://support.bossastudios.com/.

HOW DO I REDEEM MY SURGEON SIMULATOR 2 VOUCHER CODE?

You can redeem your game code by following the instructions below.

There are two ways to redeem a retail code: via the Epic Games Launcher or via the Epic Games Store website.

Epic Games Launcher

1. Open the Epic Games Launcher.
2. Log in to your Epic Games account.
3. Click your name in the bottom left corner.
4. Click Redeem Code.
5. Enter the code, and then click Redeem.
   Note: You should receive a message that the code was successfully redeemed.
6. Click Back to Home to return to the launcher home page.

Epic Games Store

1. Open your Internet browser.
2. Go to https://www.epicgames.com/store or click here.
3. Log in to your Epic Games account where you want to redeem your code, if you’re not logged in already.
4. Hover your mouse over your name in the top right corner and click Redeem Code.
5. Enter the code, and then click Redeem.
   Note: You should receive a message that the code was successfully redeemed and the game should be available in your Epic Games Launcher Library.

HOW DO I DOWNLOAD THE EPIC GAMES LAUNCHER?

To download the Epic Games launcher:

1. Visit any Epic Games product site, such as the Fortnite homepage or Unreal Engine site.
2. Click Download in the upper right corner.
3. When prompted, sign in with your existing account, or if you don’t already have one, create an Epic account.
• There are additional login options if you want to use your console or first-party account credentials.
4. The installer file for the launcher should start downloading automatically. If it doesn’t, click the button that corresponds with your platform to manually begin the download.

Once downloaded you can activate your Surgeon Simulator 2 key by following these instructions:

HOW LONG WILL THIS RUN FOR?

The giveaway ends on October 22nd 2020.

I NEED SOME ADVICE ON GAMES GENERALLY – WHERE CAN I GO?

The industry-run advice site – www.askaboutgames.com – that provides a lot of tips on how to manage play, including:

• Tips on how to Get Smart About PLAY and turn on family controls
• Guidance on how to set ground rules for play
• Advice on the age ratings system and how they work

We also recommend taking breaks while playing, to enjoy your game as part of a wide range of activities and to make sure you set appropriate limits on play if you get a game for your family.

I’VE HAD A PROBLEM REDEEMING MY GAME CODE AND NEED HELP

If you’ve had a problem with your code, we’re happy to help you find a solution to your problem. Before contacting us though, make sure to:

• Check you’ve entered the code exactly as it is written (watch out for capital letters, for example)
• Check you have followed all the steps detailed in HOW DO I REDEEM MY SURGEON SIMULATOR 2 VOUCHER CODE?
• Check that you’ve got enough space to download your game or that you’re connected to the internet to be able to access it

If you still have a problem, contact our support team at https://support.bossastudios.com/

I CAN’T ACCESS THE SITE WITH MY NHS EMAIL ADDRESS

If you’ve entered your email address and haven’t received a verification email in your inbox, make sure to check your spam or junk folders to see if it has gone in there. 

When you enter your email address, if the text appears “You have not given a valid email address”, check to make sure there are no extra spaces at the end, or incorrect characters.

If you see the text “The email address you used isn't allowed in this giveaway. Sorry!” but you are using an official NHS email address, please go to https://support.bossastudios.com/.

I’VE NOT RECEIVED MY VERIFICATION EMAIL

Head back to the site where it will allow you to resend your verification request.

If you don’t receive it, check your spam folder. If it’s not there, contact your IT administrator to check it’s not been blocked by the firewall.

I AM IN THE NHS BUT DON’T HAVE AN NHS EMAIL ADDRESS

We are sorry. The giveaway can only be entered using an NHS email.

CAN I HAVE MORE THAN ONE GAME?

The giveaway is limited to one game per person.

I PUT MY EMAIL ADDRESS IN WRONG?

Don’t worry. If your email was incorrectly spelt, had a comma instead of a full stop, or a space somewhere, then you can try again with the correct email address.

WHY DO I HAVE TO SHARE MY NAME AND EMAIL?

We only collect your name and email address to verify that you are an NHS worker. We will not share your details with any game company or send you any marketing. We will delete all personal data about you 90 days after the campaign ends. We will only retain the data for that long in case any issues arise that require us to validate who received or requested games.